Services

Operations

We take care of all the day to day operations of running your store and managing your facility as if it were our own. From financial administration, cost controlling, customer service and WHS compliance. We manage every aspect of running and maintaining your store. We manage your retail space, store presentation and storage unit inventory, making sure every aspect leads to a positive customer experience.

Sales & Marketing

Self Storage is a retail business so using relevant sales strategies is a core focus when managing your store. We invest in coaching and training our staff in exceptional customer service so that all enquiries are followed up promptly and they understand what aspects of your facility customers will value.

Our marketing strategies are developed on a store by store basis as the best self storage marketing is not a one size fits all. We make sure we understand the local area and concentrate on building relationships within our communities. Marketing targeted in the right places is critical to the success of individual stores.

Human Resources

Fundamentally Pioneer Performance is a provider of management services which means the people in our business are our most important resources. Therefore, effective and efficient Human Resource management is paramount.

Our strategy for HR management is centred around getting the best out of team members through accountability, clear communication, effective and relevant training, a focus on developing competence and aligning all staff with the values and goals of Pioneer Performance and our clients.

Reporting & Consultation

We use cloud based financial reporting software which enables us to report to you promptly on all key financial data and operational statistics. We benchmark your store to industry averages and our reports can be tailored to meet your specific needs.

Consolidated reports are provided if you have multiple stores. We meet with you on a regular basis to discuss financial performance, store operations and how to optimise your stores return.

Financial Reporting

Our team includes qualified and highly experienced Chartered Accountants. This allows us as a self storage management company to provide a unique service offering of fully reconciled monthly financial reports and preparation and lodgement of Activity Statements.  This provide you as our client a cost effective accounting solution.